1. Introduction
At Nexa Strategy, we strive to provide high-quality consulting services to our clients. This Return and Refund Policy outlines the conditions under which refunds may be issued. By engaging with our services, you agree to this policy.
2. General Refund Policy
As a provider of professional consulting services, we generally do not offer refunds once services have been rendered.
Refund requests will be considered only under exceptional circumstances and at the sole discretion of Nexa Strategy.
3. Eligibility for Refunds
You may be eligible for a refund if:
You made a duplicate payment in error.
Services were not delivered as agreed due to unforeseen circumstances on our part.
A formal refund request is submitted within 7 days of payment.
Refunds are not applicable if:
You have received and used our consulting services.
Dissatisfaction is based on subjective opinion rather than failure to deliver agreed-upon services.
You failed to provide necessary information for service completion.
4. Requesting a Refund
To request a refund, you must:
Submit a written request to our support team via email.
Include proof of payment and a detailed explanation of the reason for the refund.
Await an evaluation and response from our team within 10 business days.
5. Processing of Refunds
Approved refunds will be processed within 14 business days.
Refunds will be issued via the same payment method used for the original transaction.
Any transaction fees or bank charges incurred during the payment process will be deducted from the refunded amount.
6. Non-Refundable Items
Customized consulting strategies and reports.
Any completed services, including strategy sessions and advisory consultations.
Fees paid for third-party services arranged on your behalf.
7. Modifications to This Policy
Nexa Strategy reserves the right to modify this policy at any time. Any changes will be reflected on our website and will take effect immediately.
8. Contact Information
For inquiries related to refunds, please contact us:
📍 Address: 96 Rivonia Rd, Dennehof, Sandton, 2196, South Africa
📞 Phone: +27 10 593 8359
📧 Email: [email protected]